Refund policy

All SwingBeds are handcrafted to order, and we do not offer refunds, returns, or exchanges once an order has been placed.

 

Damaged in Shipping

 

Every SwingBed is carefully packaged and shipped via freight carrier. If your SwingBed arrives damaged, please inspect it closely and note any visible damage on the delivery paperwork before signing for it, then contact us right away at swingbedsonline@gmail.com with photos of the damage.

 

Compensation for shipping damage is handled directly through the freight carrier's claims process, not through SwingBeds. We will help guide you through filing that claim. In many cases, damaged parts can be repaired rather than replaced, and we're happy to work with you to get your SwingBed back in full working order.

 

Questions?

 

If you have any questions about this policy, contact us at swingbedsonline@gmail.com.